Leadership through Documentation


While reading through The Effective Executive by Drucker, I happened upon an interesting quote:

A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.

How does a Leader convert crisis into routine? By taking their experience, and knowledge, they write a process, and decision making principles. I touched on this in my podcast episode, Leadership is about Systems. But putting it another way, and building on last weeks post, writing effective process or instructional documentation is a form of Leadership. You make your experience accessible to your team. And you enable them to convert a crisis into routine, in part, by using the systematized practices you learned through use.